The logistics industry is one of the industries that is under a lot of pressure to improve its services and operations. Obviously, the rise of the e-commerce market means that customer demand for logistics and travel also increases. So both B2C and B2B logistics companies have to compete for maximum satisfaction.
Logistics businesses need to digitize data, use AI and Big Data technologies to analyze data, create values such as improving experience, reducing transportation costs, reducing risks and increasing revenue .
The strong development of e-commerce forces retail businesses to restructure their supply chains
The labor supply of the logistics industry only meets 40% of the needs of businesses
Technology helps to reduce effort, work more efficiently, and optimize management and supervision
Apply IoT and AI technology, to manage the end-to-end supply chain easily and transparently. Provide warnings, forecasts, support planning and management of components in the chain, ensuring the optimal circulation of goods.
Including: Barcode, RFID, Smart Robot forming an automatic warehouse. Automated warehouse helps to record export, import and storage requirements in the system without the intervention of warehouse staff. Robots assist employees in lifting and moving goods.
Chatbot has the ability to answer questions, provide information about shipping, schedules, cargo status and respond to other requests from customers across different geographical areas. Get instant support without having to call or contact a staff member directly.