Chatbot - An Effective Assistant In Building Relationships With Customers

TFSVN aims to provide convenient and suitable financial products to Customers and Manufacturer’s Authorized Dealers. In addition, TFSVN wishes to create an automated chatbot system to solve the shortage of personnel and shorten the waiting time of customers.


Toyota Finance Vietnam Co., Ltd

Toyota Finance Vietnam Company Limited (TFSVN) is a 100% foreign-owned financial company invested by Toyota Finance Corporation (TFC), a member of Toyota Financial Services Corporation (TFSC).


Chatbot Solution Supporting TFSVN

Automate customer service

The chatbot will automatically send notifications to the customer support staff’s emails, helping to create natural conversations and address their needs.

Perform The Registration Process Directly On The Chatbot

Help customers apply for loans, look up records, apply for insurance directly with just simple steps. All registered user information will be displayed immediately on the management system for staff to check, carry out procedures, and record information.

Synchronize Information

Build APIs that integrate features from the website and display them on chatbots, such as loan calculation and loan product recommendations, etc. The website also integrates a chatbot so that users can Quickly look up questions when accessing the website.

Remarketing customers effectively

The chatbot will automatically send notifications to customer support staff emails to help create natural conversations and address their needs.


The Value Hekate Brings

10000 +

Messages To The Chatbot Every Month

90 %

Customers Are Satisfied With The Quality Of Service Experience

80 %

Freed Up Time For The Consulting Work Of Supporting Staffs And The Information Seeking Process Of Customers

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